Customer Service Center/Tax & Utility Billing

Please Note:  The Customer Service Office will be closed for staff training from 10:00 am - 11:00 am on the following dates:

Tuesday, March 19, 2019

Tuesday, April 16, 2019

Tuesday, May 21, 2019

Tuesday, June 18, 2019


The City of Milford partners with Efficiency Smart to help our residential and business customers save energy and money. From advice on products or projects to rebates and discounts on energy improvements, Efficiency Smart can help you from start to finish.

To learn more about how you or your business can begin taking advantage of these savings, visit Milford’s page on Efficiency Smart’s website at, or contact its customer support staff at 1-877-889-3777 or

Setting Up Utility Services?
After purchasing or leasing a residential property, a Residential Service Application is needed to set up residential utility services.   To set up commercial utilities, please complete a Commercial Service Application.

City of Milford Fees Utility Fees:

Electric Rates (Effective 10/19/18)

Water Rates (Effective 03/22/19)

Sewer Rates (Effective 03/22/19)

Solid Waste Rates (Effective 07/19/18)

Terminating Services?
Are you leaving Milford and need to disconnect your services? Please forward all written requests for transfer of services to City of Milford Customer Service via fax at 302.422.6616 or in person at 119 S Walnut Street.  Requests must include service location and date of requested turn on/turn off.  Transfers will be processed within two business days of request receipt.  

Budget Billing
Please read our
guidelines to see if you qualify. 
Payment Arrangements
Payment arrangements may be made provided the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection. Payments in the drop box after 4:30 p.m. will not be taken into consideration.

Arrangements By Phone
Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.

Breaking Arrangements
If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.

Delinquent Notices

Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within nine (9) days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
Disconnection of utilities begins at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for reconnection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.

Medical Certification Program
The Medical Certification Program enables a customer with a medical necessity for electric and water services to make arrangements ahead of time to prepare for extended outages.  We understand the inconvenience and hardship that loss of power presents.  If termination of electric service will adversely affect the health or recovery of the customer at the address, the customer can have a Delaware licensed healthcare provider fax or email a completed City of Milford Certification of Medical Need form and a Medical Certification form.  Medical Certification forms are effective for 120 days per Delaware Code