City of Milford

Complaint and Grievance Procedure under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act

The Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Milford. The City of Milford’s Personnel Policy governs employment-related complaints of disability discrimination.

The City of Milford wants to hear concerns and complaints from citizens in order to provide accessible programs, services and activities. A citizen can call with a comment, concern or complaint without filing a formal grievance. A formal grievance can be filed by completing the grievance and complaint form or by contacting the ADA Coordinator or their designated alternative person.

It is preferred that the grievance be in writing and contain information about the alleged discrimination such as name, address and contact information of the grievant. A description of the problem that includes location and date is requested.

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. If additional accommodations are needed, please contact the ADA Coordinator.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Mr. Michael Svaby, ADA Coordinator
City of Milford 
180 Vickers Drive
Milford, DE  19963
Email: msvaby@milford-de.gov   
Phone: (302) 387-9389
TTY: Delaware Relay at 7-1-1

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the discussion the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Milford and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Mr. Mark Whitfield, City Manager, or their designee:

Mr. Mark Whitfield
City of Milford
201 S. Walnut Street
Milford, DE 19963
Email :  mwhitfield@milford-de.gov
Ph: 302-422-1111
Fx: 302-424-3558
TTY :  Delaware Relay at 7-1-1

Within 15 calendar days after receipt of the appeal, the ADA Coordinator or their designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the discussion, the Coordinator or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Milford for at least three years.

A copy of the City of Milford’s ADA/504 Self-evaluation and Transition Plan is available from the ADA Coordinator.